Product  problem-solving

My Product Has A Problem! What Can I Do

Epordo undertakes the strictest Quality Control of all the products we sell.

Our factories have their own quality control processes,  When products come into the oversea warehouse we have a team of qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly.

But sometimes things can go wrong… that’s why we back all our products with a 3 month guarantee. For full details of the warranty click here.

If, unfortunately, the product you bought from epordo.com seems to have a problem, please note that 

what we can do is to allow you to return the faulty product for a free repair. If the product is not repairable, we will credit or refund. Please find below the details of how we can help you.

 

What to do in 3 steps

Step 1
Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
If you still have difficulties with your item especially for complicated products such as Car DVD Players, GPS, fingerprint or Security Camera Systems we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3
Once you have confirmed the product is faulty thanks to step 1 and 2 Contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.

You’re covered by our 3 month guarantee.
So if the product doesn’t work, we’ll help you send it back to us in China to get it fixed. Click the links below to find out more information about how we’ll help you…

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Problems Receiving the Product

• My order hasn’t arrived yet, where is it?
• There is some problem receiving the delivery due to Customs.
• I received my packet, but one or more items are missing.

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Not As Described

• I received totally the wrong item.
• I received the right item, but it doesn’t have the function it should have.

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Dead On Arrival

• An item is physically broken or damaged.
• An item won’t switch on.
• An item doesn’t function correctly.(please check above 3 step instruction

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Product Broken Down

• I can’t get the product to work, I need help.(please check above 3 step instruction
• An accessory, such as a cable, is broken.
• The batteries won’t charge.
• I broke the product by accident.

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Other Problems…

• Whatever the problem, even if you can’t see it described above, you can speak to epordo.com Customer Support. [Click here for contact details.]

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