What Does My Order Status Mean?

Epordo Order Status

All your orders are shown in your epordo.com account: click to view my account

“Active Orders” are orders which you paid for, whether still in processing or previously sent out.

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Active Orders

When you pay for an order, it goes through several statuses as our office and warehouse process your order delivery.

What do all these order statuses mean? 

Read below for details…

Most of the order statuses are just for our system to manage your order processing efficiently, and you don’t need to care about them.

An order also has a Status. Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:

• Pending payment — Order received, no payment initiated. Awaiting payment (unpaid).
• Failed — Payment failed or was declined (unpaid) or requires authentication (SCA). Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal).
• Processing — Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
• Completed — Order fulfilled and complete – requires no further action.
• On hold — Awaiting payment – stock is reduced, but you need to confirm payment.
• Canceled — Canceled by an admin or the customer – stock is increased, no further action required.
• Refunded — Refunded by an admin – no further action required.
• Authentication required — Awaiting action by the customer to authenticate the transaction and/or complete SCA requirements.

How the status changes or works, click here