EPORDO Internet Cloud Online Attendance-FAQ

1.System Composition

Answer: EPORDO Cloud Attendance hardware: Power on device and connect network

EPORDO Cloud Attendance Software: login the link only

2. Does it need fixed IP ?

Answer: NO

3. Does it require database setting ?

Answer: NO

4. After receive EPORDO cloud machine , do we need to make any setting inside device ?

Answer: NO, all device setting is done before delivery , user only need to power on machine and networked device only and add all cloud SN to their own account

5. Does the user need to install software ?

Answer: No need install software , because it is cloud software, free installation ; very simple and convenient ; NO Any Installation

6. Customers can login internet cloud time attendance software anywhere anytime from any PC /mobile ?

Answer: YES

7. Employees can login to check their own attendance data ?

Answer : YES

8. For both management and employees , without any installation ??? No need download data from machine to software ?

Answer: YES, without any installation ! EPORDO internet cloud software, real-time data transfer from machine to software, no need download manually ;

9. Employee can submit “Supplement Apply” “Leave　Apply”　“Overtime　Apply”　online　from their own mobile or PC after login employee link ?

Answer: YES sure ,this can be done remotely from PC or mobile ; no need Submit a paper application；our solution is paperless system which is more environmental !!!

10. If manager travel in other country, or other city , he can also get all employees attendance data every day remotely ?

Answer : YES sure ; our system : Information arrival Globally- Intelligent management

11. One company can have many machines to be managed under one account ?

Answer : Yes , you can create only one account by EPORDO Cloud SN , and manage all your devices by one account ！ Centralized management anytime anywhere

12. One company can have more account ?

Answer: yes , each device cloud SN can create one account, but we recommend one company use one account which is more convenient for all device and employees management ;

13. How many machines do we need for our company ?

Answer : if you have less employees , such as 20,30…you can buy one machine only which will be used by all employees ; if your company is big with many departments, then you can buy 1 unit device for each department which is more convenient ; every department use their own machine separately

14. If we have 20 branches in our country/city, can we buy 20 units machines and manage all in head office ?

Answer: Yes sure ; Applications: all companies/office/factory, especially for Multinational companies, chain stores,，，, which has many branches word widely or the whole country! it is an innovative attendance system-the future trend of time attendance system!

15. if one cloud SN was added to one account , but you want to use it for new customer and use it to register new account , what could you do ?

Answer: you have to login your previous account to delete this SN from your account, then you can use this SN to register new account !

16. Do u allow Integrations, Customizations & branding?

Answer: Yes , we provide MQTT for integrations; Customizations & branding is available too!

17. After payment done, how long will our device to be delivered?

Answer: sample order 3-4 working days ; order 50- 100 units one week; 300-500 units :around 3 weeks

18. What about warranty ?

Answer: 12 month warranty and lifetime maintenance

19. what about tech support , if we need your support remotely ?

Answer: we have engineer online all working days , also we can make an appointment to fix date, time to solve all problems you have ,Whenever it is convenient for you !

20. what is difference for your EPORDO cloud attendance, compared with other attendance software ?

Answer: ours has many difference with others , especially for its Level management and chat function.

21. WHY Use EPORDO INTERNET ATTENDANCE SYSTEM ?

Answer: it can save Human resource cost, there is no need to have engineer to do installation and maintenance,also can avoid some problems which require the tech engineer have some professional experience on network setting, because this system is easy to operate, it can save device investment and running cost, no need to buy a server or PC to run the system ,and no power consumption, and no need buy some special network device or service for connecting the device, for example router,and fixed IP etc. it can save time cost, this is a 24 hours online system, employee and manager can login anytime,it help you to do things without delay.and it ‘s paperless system which is more environmental !!!