This Agreement is made and entered into between you or the business you represent (“You”) and Shenzhen Epordo Co. Ltd and its affiliates (collectively, “Epordo”, “we”, “us”, and “our”) . The terms and conditions (the “Terms”) set forth in this Agreement govern your access to and use of the Services as a supplier on the website of www.epordo.com (the “Platform”,”Site”).

By accessing to, registering for or using the Services, you agree to accept and be bound by the Terms of this Agreement. The Platform may publish rules and policies in connection with online transactions (collectively referred to as the “Policies”) and subsequent amendments from time to time, such as Terms of Use and Epordo Privacy Policy. Such Policies and amendments are expressly incorporated into this Agreement and you agree to be bound by such Policies and amendments which shall be effective immediately upon posting. If you do not agree with all the Terms or amendments of this Agreement, please stop using the Services immediately. Your continuance of using the Services will be deemed as having accepted the amendments which shall prevail in the event of any disputes that may arise between you and us. This Agreement may not otherwise be amended except in writing by an authorized officer of Epordo.

Clicking to accept the Terms when registering as a member of the Platform, accessing, browsing or otherwise using the Services on the Platform implies that you have fully read, understood and accepted all the terms and conditions of this Agreement and further undertake to perform according to this Agreement. This Agreement shall take effect upon your acceptance immediately.

Please read this Agreement carefully before proceeding.

General Terms

the most important parts of our terms and policies that you should be aware of before you place orders:

• Epordo sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It’s YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. 
• We can’t deliver to PO boxes, APO addresses, or certain remote areas. We reserve the right to refuse, cancel, and refund any orders where we deem the address to be undeliverable.
• You need a valid phone number on your account. 
• Under the terms of the warranty, if a product arrives broken or develops a fault during the warranty period, you are responsible for the costs of returning it to China for repair / compensation.
• Epordo doesn’t accept returns of products which are not faulty. If you order the wrong products by mistake, or order products that cannot work in your country (e.g. wrong GSM type for cell phones, DVB-T to unsupported countries, PAL/NTSC to wrong regions) we will not offer return/exchange after the goods are sent out.
• Due to the inevitable rapid developments within the electronics industry, in some rare cases, customers might come across scenarios (including, but not limited to) like the product packaging or user manuals do not hold the same information as shown on our website. The major reason that leads to this type of situation would be items are manufactured in different batches and therefore subtle differences do occur etc. Please refer to our website’s descriptions as final confirmation if you encounter a circumstance like this.
• Flashing the firmware on products voids the warranty. Even if the product comes with firmware update features / software, please do not use it. The same goes for opening up the body of a product and breaking the warranty seal.
•  Take note of the *sensor* megapixel rating on digital cameras, not the maximum interpolated rating printed on the product or in the manual by the Chinese manufacturer.
• We strongly recommend you order samples before proceeding with large wholesale orders. As such we may not offer you detailed quantity price breaks until you have successfully placed sample orders.
• You cannot collect affiliate commissions on your own orders.
• If you pay for an order and cancel it, or we are offering compensation for a failed delivery or warranty return, we reserve the right to offer “credit against future orders” instead of a cash refund.
• All new customers paying by credit card / debit card / Paypal are subject to a risk assessment inspection. This can lead to a delay of your first order while we request ID verification from you. This is common practice for any merchant protecting against fraud and your documents submitted will be strictly protected under our privacy policy and, per our data protection policy, not retained beyond the time of the check.

Warranty And Returns

 

Epordo guarantees all products bought from us with a 3 month warranty against defects in quality.

All goods dispatched from Epordo are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

Epordo undertakes to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and make you satisfied!

we  can only offer problem-solving for faulty products which either shipped in an unsatisfactory condition, or developed internal faults naturally during usage without issues of physical damage or unsupported usage. 

The warranty does not include any kind of:
– Technical support on product installation and usability
– Advice about product’s configuration or any software issues
– Recommendations about how to connect products or compatibility
– Software/OS updating or firmware flashing as it would void epordo’s warranty
– Product issue diagnostic and troubleshooting advice

The Epordo warranty means we will repair your faulty item for free and send it back to you for free. Other compensation is not normally available if the product can be repaired promptly.

If an item is impossible to repair to a good working condition, or would take too long to do so, we will next offer you an equivalent product.

The warranty period begins from the receipt of the goods by the initial consignee. In the case of resellers, this is when the vendor receives the goods from Epordo. The period is exactly 3 months from that time. For example, a product on the last day of 3rd month is covered, but a product day after that day is no longer covered.

In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Cost of Shipping:

• Cost of shipping a presumably faulty item back to Hong Kong or China: Paid by the customer, cannot be reimbursed.
• Cost of China internal freight,import duties, and restocking process on the China sides: waived for faulty products and paid by Epordo in full. In other words our QC engineers will test products you ship back and, if they confirm the products are indeed faulty, we will offer compensation (repair, replacement, credit or refund). However, for products that are tested and turn out to be in good working condition, Epordo will not accept any responsibility and may charge a restocking fee at our own discretion. Functional products will not be reimbursed.
• Cost of shipping repaired item back to customer from China: paid by Epordo in full. In order to facilitate customs clearance, we will normally use Airmail and EMS if applicable to send back the repaired item to you.
• If a product cannot be repaired: The original product price will be refunded in the form of credit in your Epordo account under certain circumstances. You can use the credit towards a brand new replacement or a different product.
• Any new import duty or sales tax for the consignee for the returned repaired products sent from China is their responsibility as per the usual policies.

Below are instances where you will not be eligible for returns and/or compensation:
– Unapproved returns or returned products not processed through Epordo’s  procedure;
– Products whose warranty period has expired;
– Received returned products that are damaged because of inadequate return packaging;
– Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
– Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
– Returns of your unwanted, unsold yet functional products;
– Products bought by mistake.

you are solely responsible for choosing the right product, including for example

• The “correct” desired memory capacity
• The “right ” feature or product or compatibility
• Color
• Garment size
• Screen size
• Touchscreen type
• Digital TV format( DVB-T/ATSC/ISDB-T )
• GSM band
• NTSC/PAL color region
• Software version

We will send you exactly what you order, so please read descriptions carefully before purchasing.

If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Epordo accepts no liability and you will not be eligible for compensation.

Exceptions to Warranty

• We do not offer warranty or support for products not bought from Epordo
• The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
• The warranty does not extend to free repair / replacement in cases to damage to products, accidental breakage, misuse, or wear and tear. Signs of physical damage may cause us to refuse to provide free repair.
• Accessories are not covered the same warranty that applies to the main product 
• Projector Lamps etc have a special condition applied due to the fact that lifetime depends on hours of use
• RC Toys etc are not covered for your breakage and internal rechargeable batteries are covered by the general battery warranty limitation

 

Shipping & Delivery

 

Terms and Conditions relating to deliveries:

 

• Before you read the small print: Importing is a breeze in most countries! You may have to pay your own country’s VAT (i.e. Sales Tax) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!
• Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don’t order PAL products for your market. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver’s seat is on the left, don’t order left side passenger sun visor Car DVD Monitors! 
• Additionally, there are some types of gadgets including for example (but not limited to) radio signal jammers, high powered lasers, and quasi-medical products, that are not legal to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. Epordo will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country’s local Customs – either in cases where the goods are turned back, or in cases where the goods are seized. In addition Epordo is not responsible for informing you of possible import restriction issues before or after purchase.
• We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.
• Delivery time: If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that may take up to 1 week longer to send out, as our suppliers have to arrange production in their factory. In such cases we will contact you about any delay. In certain cases, e.g. the first time you try to drop-ship to a different address than your own, we have to complete a verification check with you before processing your order, which can add 1-3 days to the processing time.
• If you are at all unsure about importing goods from China, start with Epordo. Your payment is through a safe channel, your delivery is guaranteed, the products are quality assured, and you can begin by ordering only 1 piece as a sample!

INTELLECTUAL PROPERTY

Any information posted on the Site or the interactive platform should not infringe the intellectual property of any third party. You should not upload, transmit, distribute, display, release, change, spread or copy any material or trademark under copyright protection, or proprietary information of others, without the written consent of the owner. If Epordo receives appropriate notice from any copyright owner or its legal representative, we will remove the related content after investigation.

Graphics, words and composition involving MIUI and other Epordo logos appearing in Epordo products and services are the trademarks of Epordo. Without written consent, you cannot display or use them in other manners in any way. By no means can any entity or individual use, copy, change, spread, distribute, display, sell, transcribe any part of the trademark or bundle and sell with other products.

In addition to the provisions therefore, you can promptly contact us through our email address (info@securiticn.com ) if you think someone has copied or published your work on the Site, or infringes your copyright in any other manner. Please also include the following information in the written notice: (i) materials evidencing that you have copyright or you are authorized to exercise copyright of the allegedly infringing content; (ii) your explicit identification, address and contact information; (iii) the network address of the allegedly infringing content; (iv) the description of the allegedly infringing copyright works; (v) materials evidencing that your copyright is infringed; (vi) under the premise that you agree to bear all consequences of perjury, you issue written statement of the accuracy and authenticity of the content in your written notice.

MODIFICATION AND TERMINATION

MODIFIED TERMS

We may change or modify terms of this Agreement at any time, and will notify you through your email address or notifications on the Site. Your use of the Site and all other services of Epordo after modifications to the terms indicate that you agree to such changes;

Epordo reserves the right to modify, keep and suspend the Site and Epordo products and Services without notification from time to time; You agree that Epordo shall not be liable for changing, reserving or suspending the Site and Epordo products and Services, or for any actions taken by other third parties.

TERMINATION

This Agreement becomes valid on your first access of the Site and stays valid during your use of the Site and Epordo products and Services, until terminated in accordance with this Agreement.

We may restrict your right to access the Site, Epordo Services, and your Account; and/or terminate this Agreement at any time without notice, if we believe you violate our acceptable policies or other terms of this Agreement.

Not subject to the preceding provisions, Epordo reserves the right to terminate this Agreement if you infringe the copyright of the third party and receives the notice from such third party owner or legal representative of the third party owner.

Once this Agreement is terminated, your Accounts and your right to use the Site and Epordo products and Services will also be terminated. You should understand this means your User Content will be removed from our database. Epordo will not take any responsibility for terminating this Agreement, including terminating your Account and removing your User Content.

Any revised version of the Site, updates or other changes of the Epordo Services will be covered by this Agreement.